Terms & Conditions

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BOOKING CONFIRMATION

To officially reserve your production date, payment must be submitted along with a signed contract. No creative planning, concept development, location scouting, etc. will begin until booking is confirmed. This ensures we can dedicate our time and resources fully to your project.

PAYMENT & EXPENSES

The project rate includes all production and post-production services outlined in the agreed-upon proposal. However, the client agrees to cover any necessary travel-related and equipment rental expenses incurred outside of the standard service area of TOP FLOOR PRODUCTIONS. This includes but is not limited to:

Flights (if outside of Southern California)
Hotels or lodging (if outside of Southern California)
Rental vehicles or mileage reimbursement (if outside of Southern California)
Parking fees or tolls
Per diem (for multi-day travel shoots)
All such expenses will be communicated in advance and must be approved by the client before being incurred.

Any additional services or requests beyond the original scope may also be subject to an updated quote and approval.

EDITS & REVISIONS

The client is entitled to two (2) rounds of revisions after receiving the initial draft edit. This allows time to fine-tune the creative direction and ensure satisfaction.

Each additional revision beyond the included two will incur a $250 fee per round. We encourage clients to consolidate feedback to make the most of their included revisions.

Once the final version is approved and delivered, all payments are considered non-refundable.

Post-Production Turnaround Time

In absence of an expedited delivery request, TOP FLOOR PRODUCTIONS retains full discretion over post-production timelines. Average delivery time is 2-3 weeks unless otherwise agreed.

Rush Services:
Expedited delivery requests must be made in writing and are subject to additional fees. Rush fees are non-refundable.

COPYRIGHT & USAGE RELEASE

Client grants TOP FLOOR PRODUCTIONS the right to use completed visuals, trailers, stills, and clips created under this agreement for promotional purposes on websites, social media, reels, and other marketing platforms. This includes the client’s likeness and branding as presented in the final edited project.

If the client would like to restrict usage of specific materials, this must be stated in writing prior to delivery of the final edits.

LOGO PLACEMENT

TOP FLOOR PRODUCTIONS includes a branded logo at the beginning of each visual as part of its standard delivery. This helps maintain brand consistency and showcase our work across projects.

If the client prefers the logo to be removed from the final deliverables, a non-refundable $250 removal fee will apply. This covers custom export time, branding adjustment, and file versioning.

LIABILITY FOR EQUIPMENT DAMAGE

The client agrees to take reasonable care during production and to ensure that neither they nor any associated parties damage equipment owned or rented by TOP FLOOR PRODUCTIONS.

In the event of damage caused by negligence, misuse, or unauthorized handling, the client will be financially responsible for the full replacement cost of the affected equipment. Payment must be made within seven (7) days of notice. Failure to do so may result in additional fees and/or legal recovery action.

TOP FLOOR PRODUCTIONS is not liable for injuries, accidents, or damages occurring outside of direct crew control.

CANCELLATION POLICY

All deposits are non-refundable, except in the case of a cancellation due to mutual agreement or unforeseen circumstances, in which case a partial refund of 50% of the deposit will be issued. All payments made after the client has received the first edit are non-refundable under any circumstances. If TOP FLOOR PRODUCTIONS cancels a confirmed booking, the full deposit will be refunded to the client within 72 hours of cancellation. This refund policy does not apply to cancellations or rescheduling due to unforeseen circumstances, which will be handled on a case-by-case basis.

CLIENT COOPERATION

Delays in Client feedback, material submission, or approvals may extend project timelines without penalty to TOP FLOOR PRODUCTIONS.

FORCE MAJEURE

Neither party shall be liable for failure to perform due to circumstances beyond their control, including natural disasters, government actions, or pandemics.

LIMITATION OF LIABILITY

TOP FLOOR PRODUCTIONS' total liability for any claims arising out of this agreement shall not exceed the amount paid by the Client for services rendered.

CONFIDENTIALITY

Both parties agree to maintain confidentiality of any proprietary information shared during the project unless written consent is given for disclosure.

DISPUTE RESOLUTION

Any disputes arising under this agreement will first attempt to be resolved through binding arbitration before any court action is initiated.

PREFERRED CLIENT PROGRAM
Returning or referral clients may be eligible for preferred rates, priority scheduling, or extended edit rounds. Just ask about our loyalty perks!

COMMUNICATION & COLLABORATION
We believe great projects come from clear, open communication. We’ll stay in touch throughout the production process and welcome honest feedback and ideas. If at any point the client has questions, concerns, or creative thoughts, we’re always available to discuss and adapt within the scope of the project.